Where can I use Glade PlugIns®?
Glade PlugIns® Scented Oil is ideal for larger rooms, such as living rooms, dining rooms, bedrooms, and family rooms.
How do I know when to replace the Glade PlugIns® Customizables fragrance oil bottle?
Each see-through oil bottle provides long-lasting fragrancing. Replace the fragrance oil bottles when they are empty with Glade PlugIns® Scented Oil Refills only. Refills are available in any of our available fragrances in Canada. All Glade PlugIns® Scented Oil Refills work in all Glade PlugIns® warmers. SC Johnson will not be held responsible for damage, injury or poor performance caused by use of any other refills in Glade PlugIns® Scented Oil Warmers.
I have read postings on the Internet alleging that Glade PlugIns® products have been involved in fires. Is this true?
SC Johnson is aware that there have been postings on the Internet that have claimed that our products were involved in fires. It is important that you know that all of our PlugIns® products are safe and will not cause fires. We know this because PlugIns® products have been sold for more than 15 years and hundreds of millions of the products are being used safely. Because we are committed to selling safe products, SC Johnson thoroughly investigated these rumors. First, we confirmed that no one had contacted SC Johnson to tell us about these fires or to ask us to investigate them. Additionally, we had a leading fire investigation expert call the fire department representative who is identified in one of the Internet postings. That fireman indicated that he has no evidence that our products had caused any fire. We suspect this rumor may be associated with a past SC Johnson voluntary recall of one of its air freshener products, a Glade PlugIns® Extra Outlet Scented Oil product that was sold for a short period before June 1, 2002. After discovering an assembly error in a small number of that product, SC Johnson implemented a voluntary recall and provided extensive information about the product to the U.S. Consumer Product Safety Commission (CPSC). After revising the manufacturing process and thorough testing for proper assembly, the Glade PlugIns® Extra Outlet Scented Oil product returned to store shelves on June 3, 2002. SC Johnson has no knowledge of any credible reports of fire related to this product. We also know that our products do not cause fires because all of our PlugIns® products have been thoroughly tested by Underwriters Laboratories and other independent laboratories and our products meet or exceed safety requirements. SC Johnson continues to work closely with the Consumer Product Safety Commission to investigate allegations involving PlugIns® products. As a more-than-100-year-old family-owned company, SC Johnson is committed to providing top-quality products that can be used safely in homes, and we want to reassure you that PlugIns® products can be used with complete confidence.
Can I clean the warmer?
Fragrance oils may collect on the warmer unit over time. To clean, remove warmer from electrical outlet and wipe the warmer with a dry cloth. Wash hands after handling. These instructions are also included on the back of the warmer package.
Can I adjust the strength of the fragrance?
Yes! Each warmer has an adjuster. Set it at 1 for less fragrance, at 3 for more fragrance, and 5 for the most fragrance.
Will this harm my pets?
No, the scented oil will not harm your pets.
What if the fragrance is too strong?
The fragrance will be stronger the first 3 days and then will level off. You can control fragrance intensity by adjusting the control on the front of the unit. A lower setting provides less fragrance, while a higher setting provides the most fragrance.
What if the fragrance is too light?
First, check to make sure the outlet is operating properly. This can be done by simply plugging in an appliance such as a lamp or radio to make sure it is operating. If using the fan unit, make sure the warmer unit's electrical plug is in the locked position with the arrows on the back of the unit aligned. The warmer unit should be plugged into the outlet in a vertical or upright position.
Which Glade PlugIns® refills will work with which warmer unit?
All Glade PlugIns® refills work with any Glade PlugIns® Scented Oil Warmers.
I can’t remember what fragrance I used. Is there a way I can find out? There is a code on each bottle that indicates the fragrance: Code Fragrance
HB Hawaiian Breeze
AC Apple Cinnamon
CL Clean Linen
H Hawaiian Breeze
LVV Lavender and Vanilla
PVJ Pure Vanilla Joy
SPL Sweet Pea and Lilac
VPF Vanilla Passion Fruit
SD Sunny Days
FBR Fresh Berries
What’s the refill made of? The bottle is plastic and is filled with fragrance oil.
Can I use this refill and the old refill at the same time in a dual warmer? Yes
Can I refill my bottle? No, the refill bottles are not intended to be refilled. The Glade PlugIns® Scented Oil fragrance is specially formulated to be safely used with the Glade® warmers.